When you create an account, we collect the following based on your role:

When a homeowner submits a service request, we collect:

• Issue description and job category
• Service address
• Phone number
• Pricing, payment amounts, and job timestamps
• Job status history (e.g., pending, claimed, in_progress, completed)
• Scope change requests, dispute notes, and completion details
• Completion photos (for completed jobs and verified work certificates)

When a contractor has an active job in ‘claimed’ or ‘in_progress’ status, the app collects the contractor’s real-time GPS coordinates (latitude and longitude) using the device’s location services. These coordinates are updated approximately every 15 seconds and are written to the job record in our database.

The homeowner assigned to that job can see the contractor’s live location on a map in the ‘Track My Pro’ screen, so they know the contractor is on the way. Location sharing stops automatically as soon as the job is no longer in an active status.

The contractor is notified in-app before location tracking begins, and a device-level location permission prompt is shown. Location data is not retained independently after a job closes — it is overwritten with each update and the final value remains only in the completed job record.

Purpose: Arrival transparency and ETA visibility for homeowners during active jobs.

Legal basis: Consent (captured at the start of location tracking, in addition to signup consent scope).

Chat messages between homeowners and contractors for a given job are stored in our database under the job record. Messages are used to facilitate communication, support dispute resolution, and maintain an audit trail. We do not use message content for advertising.

We use Expo Notifications to send push notifications to your device. Notification types include:

• Job status updates (e.g., claimed, arrival verified, completed)
• New chat messages
• Contractor approval decisions
• Payment and escrow events
• Warranty prompts after job completion

Push notification tokens are registered with Firebase and stored in your user profile. You can disable notifications at the device level at any time.

For Student accounts, we collect and store:

• Verified apprentice hour logs (submitted by approved contractors)
• Trade category, apprentice level, and Red Seal progress
• Contractor name and licence number on each hour log
• Work descriptions for each verified session

These records support OCOT-style progress reporting and grant eligibility tracking. Student public profiles (stored in the users_public collection) include name, role, email, and verified hours for contractor search functionality.

If you use Home Passport, Home Score, or certificate features, we store property address history, job history linked to an address, and inspection records. This data is associated with your account and the property address.

Payments are processed through Stripe, including escrow-style payment holds and Stripe Connect for contractor payouts. We do not store raw credit card numbers on our servers. Stripe handles all payment card data under their own PCI-DSS compliance program. We store payment intent IDs, escrow status, payout amounts, and transaction records for legal and tax purposes.

Certain contractor and student profile fields are stored in a users_public collection to enable platform features like the contractor directory and apprentice hour logging. Public contractor data includes: name, business name, role, job categories, account status, rating, and completed job count. Sensitive fields (licence number, insurance details, email) are not in public profiles.

We collect app usage events through our analytics utility (trackEvent). This includes actions such as login, signup, and job submission — used to improve the platform. Firebase may also collect device type, OS version, and app version.

When a contractor claims a homeowner’s job, the homeowner’s name, phone number, address, and issue description are shared with that contractor. The contractor’s name, phone number, and live GPS location (during active jobs) are shared with the homeowner.

As described in Section 4, we share data with Firebase, Stripe, SendGrid, Airtable, and Expo to operate the platform.

The platform includes affiliate and supplier links (Wolseley Canada, Noble Trade, Home Depot Pro, Amazon Associates, and others). When you click these links, you leave our platform. We do not share your personal information with affiliate partners. We may earn a commission on qualifying purchases at no cost to you.

We may disclose information to law enforcement, regulators, or courts where required by law, to protect the safety of users, or to enforce our Terms of Service.

If PDD is acquired or merges with another entity, your data may be transferred. The acquiring party will be required to honor this Policy.