You must be at least 18 years of age to create an account. By creating an account you confirm this. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your credentials
• Notify us immediately of any unauthorized account access
• Take responsibility for all activity under your account

Contractors must hold a valid Ontario plumbing licence, maintain current liability insurance, and provide truthful business and credential information. Contractor accounts begin in ‘pending’ status and must be approved by PDD admin before accessing leads. Providing false credentials is grounds for immediate termination and may be reported to regulatory authorities.

Student accounts access Trade Academy, apprenticeship hour tracking, and Red Seal progress features. Hour logs may only be submitted by approved contractors. Student public profile data (name, email, verified hours) is accessible to contractors for apprentice lookup purposes.

By creating an account, you consent to the data processing described in our Privacy Policy. Your consent timestamp, version, and scope are recorded in your account. See the Privacy Policy for full details.

At the time of registration, PDD admin reviews submitted contractor credentials including the Ontario licence number, insurance provider, policy number, and expiry date. Approved contractors receive a ‘Verified by PDD’ stamp showing the review date in the app.

Specifically, our verification does not include:

• Ongoing monitoring of licence or insurance status after approval
• Criminal background checks
• Credit checks
• Verification of skill level, work quality, or customer satisfaction history
• Confirmation that insurance policies remain active beyond the submitted expiry date

Licences and insurance can expire, be revoked, or become inactive after our initial review. PDD is not responsible for monitoring ongoing compliance.

Homeowners are solely responsible for independently verifying contractor credentials before authorizing work. We strongly recommend checking:

• Skilled Trades Ontario: skilledtradesontario.ca
• The contractor’s insurance provider directly
• Better Business Bureau or other consumer protection resources

All payments are processed through Stripe. By making a payment, you also agree to Stripe’s Terms of Service. PDD does not store raw credit card numbers.

When a homeowner submits a job, payment is collected upfront and held in escrow. Funds are released to the contractor after the homeowner confirms completion (or automatically after a set window). The escrow fee is included in the quoted amount shown before checkout.

Contractors receive payouts through Stripe Connect. Contractors must complete Stripe’s onboarding process and link a bank account before receiving payouts. Stripe’s identity verification and payout schedules are governed by Stripe’s Connect Terms.

PDD charges a platform fee on each completed job. The fee rate depends on your subscription tier:

Fee rates are visible in the contractor’s Invoices screen. We may adjust fee rates with 30 days’ notice.

Contractor subscription plans are billed monthly. Lead credits are sold in packages. All subscription and credit purchases are non-refundable except in cases of verified technical error or unauthorized fraudulent activity reported within 48 hours. Cancellation takes effect at the end of the current billing period — no prorated refunds.

Homeowner warranty plans are billed monthly through Stripe. These are prepaid service plans only, not insurance products. No coverage is guaranteed under provincial insurance regulations. Plans may be managed through the Stripe Billing Portal.

DIY guides, videos, Trade Academy content, and all educational materials on the platform are for informational purposes only. They do not constitute professional plumbing advice. Attempting plumbing work based on platform content is entirely at your own risk. PDD is not liable for personal injury, property damage, code violations, failed inspections, or any other losses resulting from DIY attempts.

The platform includes affiliate and supplier links. PDD may earn commissions when you purchase through these links at no additional cost to you. Affiliate relationships do not constitute endorsement of specific products. Third-party websites have their own terms and privacy policies.

The platform is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or uninterrupted operation.

PDD is not liable for:

• Quality, safety, timeliness, or legality of contractor work
• Contractor misconduct, negligence, fraud, or criminal acts
• Property damage or personal injury caused by contractors
• Contractor failure to appear or complete work
• Financial losses from contractor actions or inactions

To the maximum extent permitted by law, PDD’s total liability for any claim arising from platform use shall not exceed the amount you paid to PDD in the 12 months preceding the claim, or $100 CAD, whichever is less.

PDD is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, cost of substitute services, property damage, or personal injury — even if advised of the possibility of such damages.

The Platform, including its mobile application, website, source code, algorithms, database structure, matching logic, scoring systems (including Home Score and Home Passport), dispatch workflows, apprenticeship tracking systems, user interface designs, and all related proprietary technology (collectively, “PDD Technology”), is the exclusive intellectual property of Pipe Dreams Delivered and is protected under Canadian copyright law, trade secret law, and applicable intellectual property legislation.

You agree not to:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or underlying logic of any part of the Platform
• Copy, reproduce, modify, adapt, or create derivative works based on PDD Technology without our express written permission
• Use automated tools, scripts, or any technical means to extract, scrape, or replicate the structure, data relationships, or logic of the Platform
• Access or attempt to access any part of the Platform’s backend, APIs, or infrastructure beyond what is expressly provided for your role as a user
• Use any information gained through use of the Platform to build, assist in building, or advise on any competing product or service
• Remove, obscure, or alter any proprietary notices, copyright markings, or attributions within the Platform

Any unauthorized use of PDD Technology constitutes misappropriation of trade secrets and infringement of intellectual property rights. PDD reserves the right to seek injunctive relief, damages, and all other remedies available under Ontario law and Canadian federal law, including under the Copyright Act (R.S.C. 1985, c. C-42) and applicable trade secret protections.

You may close your account using the ‘Delete My Data’ option in the app drawer or by emailing info@pipedreamsdelivered.com. No refunds are issued for unused subscription time or lead credits upon closure.

We may suspend or terminate your account immediately without refund for:

• Violation of these Terms
• Fraud or misrepresentation
• Abusive conduct
• Non-payment or chargebacks
• Circumventing platform fees

Outstanding payment obligations survive termination.